MetaPixel Creative Hub (“MetaPixel”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, enquire about our courses, register, make a payment, or participate in our educational services.
1. Information We Collect
Information you provide: When you contact us, register, or enrol, we may collect your name, email address, phone number, course preferences, educational or professional details you choose to share, and messages or support requests.
Payment and transaction information: When you pay for a course, we may receive payment status, amount, transaction reference, billing details, and limited payment-related information from our payment provider. Card or bank credentials are generally handled by the payment provider and should not be collected or stored by us unless expressly stated.
Learning and participation information: We may collect attendance, course progress, assignments, submitted projects, feedback, and communications relating to your participation.
Website and device information: When you use our website, technical information such as IP address, browser type, device information, pages visited, and approximate usage data may be collected through server logs, cookies, or similar technologies, depending on the website configuration.
2. How We Use Your Information
We may use personal information to respond to enquiries, process enrolments and payments, provide classes and learning materials, communicate schedules or course updates, manage attendance and course progress, provide support, and issue certificates where applicable.
We may also use information to maintain website security, prevent fraud or misuse, improve our courses and services, comply with legal obligations, and establish or defend legal claims.
We will not use your personal information for purposes materially different from those described here without an appropriate legal basis or notice, as required by applicable law.
3. Communications and Marketing
We may send essential messages about enrolment, payments, class schedules, course access, and support.
If we send promotional emails, messages, or announcements, we will provide an appropriate way to opt out where required. You may contact us to request that we stop sending marketing communications.
Opting out of promotional messages will not prevent us from sending important service or transaction-related communications.
4. Cookies and Similar Technologies
Our website may use cookies or similar technologies to keep the website functioning, remember preferences, understand website usage, or support marketing, depending on the tools enabled.
You can manage cookies through your browser settings and, where provided, our website cookie controls. Disabling certain cookies may affect website functionality.
6. Payments
Payments may be processed by third-party payment providers. Your payment may be subject to that provider's privacy policy and terms.
MetaPixel Creative Hub may receive confirmation of payment, transaction identifiers, and information needed to reconcile payments, provide refunds, or address payment disputes.
Please do not send full card numbers, PINs, passwords, or banking credentials to us by email, chat, or course groups.
7. Class Recordings and Student Work
If online classes are recorded, we will provide appropriate notice and obtain consent or other required permissions where applicable. Recordings may be used to provide course access, review learning sessions, or support enrolled students, as described to participants.
We will not use identifiable student testimonials, photographs, videos, or student projects for public marketing without appropriate permission, unless another lawful basis applies and the use has been clearly disclosed.
Students should avoid including unnecessary sensitive personal information in assignments or class discussions.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including course delivery, maintaining business and payment records, resolving disputes, and meeting legal or regulatory requirements.
Retention periods may vary depending on the type of information and applicable legal obligations. When information is no longer required, we will take reasonable steps to delete it or securely anonymise it, subject to lawful retention requirements and technical limitations.
9. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
No website, online service, or electronic transmission is completely secure. Please use strong passwords, keep account credentials confidential, and notify us if you believe your course account or information has been compromised.
10. Your Choices and Privacy Rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of personal information, withdraw consent where processing is based on consent, or raise a grievance about our handling of your information.
Requests may be submitted using the contact details below. We may need to verify your identity and may retain certain information where required by law or necessary for legitimate business or legal purposes.
We will respond to requests in accordance with applicable law. If you withdraw consent for information necessary to provide a course or service, we may be unable to continue providing that service.
11. Children's Privacy
Our courses and website are not specifically directed at children unless a course description says otherwise. If a participant is under the age of 18, a parent or lawful guardian should review the enrolment and provide any consent required by applicable law.
If we learn that personal information has been collected from a child in a manner that violates applicable law, we will take appropriate steps to address it.
12. Third-Party Websites and Platforms
Our website or course communications may link to third-party websites, platforms, or applications. Their privacy practices are governed by their own policies, and we are not responsible for their independent practices.
Please review the privacy policy of any third-party service before providing information or creating an account.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The updated policy will be posted on our website with a revised “Last Updated” date.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
14. Contact and Grievance Requests
For privacy questions, requests to access or correct information, or complaints about our handling of personal information, contact MetaPixel Creative Hub using the details below.
- Business / Website Name
- MetaPixel Creative Hub
- Privacy Contact / Grievance Contact
- 99944 93326
- Email Address
- metapixelcreativehub@gmail.com
- Postal Address
- Chennai, Tamil Nadu, India