At MetaPixel Creative Hub, we aim to provide students with a valuable and structured learning experience. Please read this Refund & Cancellation Policy carefully before enrolling in any course, mentorship program, or other educational service.
This policy applies to course registrations, mentorship programs, and other paid educational services offered by MetaPixel Creative Hub, unless a different policy is expressly communicated and agreed upon for a particular program.
1. Course Cancellation by Students
Students who wish to cancel their enrolment must submit a written cancellation request through the official contact channels published on the MetaPixel Creative Hub website.
The cancellation request should include the student's name, registered email address or phone number, course name, payment details, and reason for cancellation.
The date on which MetaPixel Creative Hub receives the cancellation request will be used to assess the request under this policy.
2. Refund Requests Before the Course Begins
Students who request cancellation before the scheduled course commencement date may be eligible for a refund, subject to the applicable course-specific refund terms communicated before payment.
Any permitted deductions must be disclosed to the student and must comply with applicable law.
Refund requests will be reviewed individually, and eligible refunds will be processed within the applicable timeframe communicated to the student.
3. Refund Requests After the Course Begins
Once a course or mentorship program has commenced, refund eligibility will depend on the circumstances of the request, the services already provided, the applicable course-specific terms, and applicable law.
Students should submit refund requests in writing for review.
Any decision regarding a refund will be communicated to the student. Nothing in this policy excludes a refund or other remedy required under applicable law.
4. Instalment Payments and EMI Arrangements
Where an instalment or EMI payment arrangement is offered, students must follow the payment schedule agreed upon at enrolment.
If a student wishes to withdraw from a course, the student must submit a written cancellation request.
Cancellation of course participation does not automatically cancel any separate financing agreement or bank EMI arrangement. Students should contact the relevant financial institution where necessary.
Any outstanding payment obligations will be assessed in accordance with the agreed payment terms and applicable law.
5. Course Cancellation or Rescheduling by MetaPixel Creative Hub
MetaPixel Creative Hub reserves the right to reschedule, postpone, or cancel a course where reasonably necessary, including circumstances involving instructor availability, insufficient enrolment, technical difficulties, or other unforeseen events.
Where a course is cancelled by MetaPixel Creative Hub and is not replaced by an agreed alternative, affected students will be informed of the available options.
Where required by applicable law or the agreed course terms, students will be offered an appropriate refund or other remedy.
If a course is rescheduled, students will be informed of the revised schedule and any applicable options.
6. Duplicate or Incorrect Payments
If a student makes a duplicate payment or is charged an incorrect amount, the student should notify MetaPixel Creative Hub with the relevant payment confirmation or transaction reference.
After verification, any confirmed excess or duplicate payment will be refunded to the original payment method where practicable, subject to applicable payment-provider procedures and law.
7. Refund Processing Time
Approved refunds will ordinarily be initiated within 7–10 business days after approval, unless a different timeframe is communicated to the student or required by applicable law.
The time taken for the refunded amount to appear in the student's account may depend on the bank, card issuer, payment gateway, or other payment provider.
If a refund is delayed beyond the communicated timeframe, students may contact MetaPixel Creative Hub for an update.
8. How to Request a Refund or Cancellation
To request a refund or cancel an enrolment, students should contact MetaPixel Creative Hub through the official contact details published on our website.
Please include the following information:
- Full name
- Registered email address or phone number
- Name of the course or mentorship program
- Date and amount of payment
- Transaction reference or payment receipt
- Reason for the request
MetaPixel Creative Hub may request additional information reasonably necessary to verify the payment and process the request.
9. Exceptions and Consumer Rights
This policy will be applied in accordance with applicable Indian laws and regulations.
Nothing in this policy is intended to restrict any statutory rights or remedies available to students under applicable consumer-protection or other laws.
Where a specific course has additional refund or cancellation terms, those terms will be disclosed before payment and will apply to the extent they are consistent with applicable law.
10. Contact Us
For questions about refunds, cancellations, or payment-related concerns, please contact MetaPixel Creative Hub through the official contact information published on our website.
By completing enrolment, students acknowledge that they have had the opportunity to review this Refund & Cancellation Policy before making payment.